Software Products designed specially for Contact Centers, Shared Service Centers and Outsourcers
KiteTek products are helping Shared Service Centers, Principals who have outsourced functions as well as Outsourcing Service Providers improve Customer Satisfaction, Sales, Collections, Retention while simultaneously reducing processing time, shrinkage and attrition. All of this @ less than the cost of a cup of tea.
OpsGuru : Performance Management Made Simple
Know What comes before Know How !
Any Time Intelligence : that is person and team specific, on demand across devices.
TRANSMON has added the much needed flexibility to our Quality Monitoring Strategy. The application allowed us to quickly start with the audits across locations and partners with minimal setup, training and infra needs. The meaningful dashboards have helped us improve our control mechanism which has led to increased productivity and consistency in the output.
- Chief Operating Officer (Digicall)
TransMon has changed the way SpiceJet Quality Team works. From manually picking a call and evaluating using excel sheets to preparing manual daily reports, everything has been automated. The average productivity of the Analysts has almost doubled since the time TransMon was implemented. Head - Reservations (SpiceJet)
Transmon as a tool has helped us in many ways. It has helped us in reducing the time and effort required for reporting and also on the BAU QA activities like – Calibrations, Audit the Auditor and Repeatability. The reporting tool also gives us good visibility to the different cuts of data available without getting into excel. The new feature that we have build in on login will help us drive efficiency in productivity. All in all a pretty good tool to work on.Head - Quality & Audits (Flipkart)