Software Products designed specially for Contact Centers, Shared Service Centers and Outsourcers
KiteTek products are helping Shared Service Centers, Principals who have outsourced functions as well as Outsourcing Service Providers improve Customer Satisfaction, Sales, Collections, Retention while simultaneously reducing processing time, shrinkage and attrition. All of this @ less than the cost of a cup of tea.
OpsGuru : Performance Management Made Simple
Know What comes before Know How !
Any Time Intelligence : that is person and team specific, on demand across devices.
We have a workforce of approx. 5000 executives operating out of 5 locations in India. OpsGuru customization capability differentiates it from all other “employee engagement” solutions available in the market. I can say OpsGuru is my own product because we were able to Tailormade it basis our requirements”COO - CS Financials
Improved operational efficiency resulting in over $60,000 in annual savings. Head - Reservations (SpiceJet)
Helped us Streamline our QA process, provided 360-degree quality visibility, improved our efficiency by providing Interactive dashboards & performance alertsCOO - Digicall