Software Products designed specially for Contact Centers, Shared Service Centers and Outsourcers


KiteTek products are helping Shared Service Centers, Principals who have outsourced functions as well as Outsourcing Service Providers improve Customer Satisfaction, Sales, Collections, Retention while simultaneously reducing processing time, shrinkage and attrition. All of this @ less than the cost of a cup of tea.

Our Products


Placeholder

OpsGuru : Performance Management Made Simple

Know What comes before Know How !
Any Time Intelligence : that is person and team specific, on demand across devices.


Placeholder

TransMon – Quality Management Made Simple

Improve Customer Experience, reduce repeats and drive efficiencies.
Automate and fool proof Quality Management Processes and Reporting.

Our Happy Customers & User Groups


Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
Placeholder
More Than
1000
User Licenses

Happy Customers
0
Happy User Groups

$ Annual Savings
0+
for Our customers

WHAT OUR CUSTOMER’S HAVE TO SAY


Placeholder

Case Studies

CALL US TO KNOW MORE.


Placeholder

Reach Out

Watch our Product Videos


Placeholder
Watch Product Videos

Customer Speak

TRANSMON has added the much needed flexibility to our Quality Monitoring Strategy. The application allowed us to quickly start with the audits across locations and partners with minimal setup, training and infra needs. The meaningful dashboards have helped us improve our control mechanism which has led to increased productivity and consistency in the output.
- Chief Operating Officer (Digicall)
TransMon has changed the way SpiceJet Quality Team works. From manually picking a call and evaluating using excel sheets to preparing manual daily reports, everything has been automated. The average productivity of the Analysts has almost doubled since the time TransMon was implemented. Head - Reservations (SpiceJet)
Transmon as a tool has helped us in many ways. It has helped us in reducing the time and effort required for reporting and also on the BAU QA activities like – Calibrations, Audit the Auditor and Repeatability. The reporting tool also gives us good visibility to the different cuts of data available without getting into excel. The new feature that we have build in on login will help us drive efficiency in productivity. All in all a pretty good tool to work on.Head - Quality & Audits (Flipkart)